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Terms & conditions

These terms are the agreement between you and Sendit for using our app and website. Please read them carefully — section 7 (climbing safety) and section 13 (liability) are especially important.

Effective · 31 May 2026Last updated · 31 May 2026

Welcome to Sendit. These terms and conditions (the “Terms”) govern your access to and use of the Sendit mobile app and the website at sendit.rocks (together, the “Service”). By creating an account, or otherwise using the Service, you agree to these Terms. If you do not agree, please do not use the Service.

1. About these terms

The Service is operated by Remiam Limited (“Sendit”, “we”, “us”, “our”), a company registered in England and Wales under company number 10829191. These Terms form a binding agreement between you and Remiam Limited. They incorporate our Privacy policy, which explains how we handle your personal data.

2. Definitions

  • “Content” means anything you create, upload or share through the Service — posts, photos, videos, comments, reviews, technique tips, groups, events and logged climbs and sessions.
  • “Board” means a compatible LED climbing board you connect over Bluetooth.
  • “You” means the person using the Service, and “your” is construed accordingly.

3. Eligibility & your account

You must be at least 13 years old (or the minimum age required in your country) to use the Service. You are responsible for your account and for all activity that happens under it, including keeping your login credentials secure and your account details accurate. Tell us promptly at [email protected] if you believe your account has been compromised.

4. Licence to use Sendit

Subject to these Terms, we grant you a personal, limited, non-exclusive, non-transferable and revocable licence to download and use the Service for your own personal, non-commercial use. You may not copy, modify, distribute, sell, reverse-engineer or create derivative works from the Service except as permitted by law.

5. Your content

You retain ownership of your Content. By posting Content to the Service, you grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, adapt (for example to resize or format it) and display that Content as necessary to operate and provide the Service. This licence ends when you delete your Content or your account, except for Content others have shared or where we must retain it to comply with the law.

You are responsible for your Content and confirm that you have the rights to post it and that it does not infringe anyone else’s rights or break the law.

6. Acceptable use

When using the Service, you agree not to:

  • harass, bully, threaten or abuse others, or post hateful, defamatory or unlawful material;
  • post spam, scams, or sexually explicit or violent content;
  • impersonate any person or organisation, or misrepresent your affiliation;
  • upload Content you do not have the rights to, or that infringes intellectual-property rights;
  • attempt to disrupt, overload, hack or reverse-engineer the Service, or circumvent its security;
  • scrape, harvest or collect data from the Service except as expressly permitted; or
  • use the Service for any unlawful purpose or in breach of these Terms.

We may remove Content, and suspend or terminate accounts, that breach these rules (see section 15).

7. Climbing safety & assumption of risk

Read this

Climbing is inherently dangerous and can result in serious injury or death. You take part entirely at your own risk.

Sendit provides information, beta, grades, route data and technique tips as a general guide only. This information is community-contributed and/or algorithmically generated, may be inaccurate, incomplete or out of date, and must not be relied on for your safety. You are solely responsible for checking your own equipment, partners, anchors, pads, holds and conditions; for using your own judgement; and for following the rules and supervision of your gym, crag or board facility. The Service is not a substitute for professional instruction, qualified supervision, a spotter, or safe climbing practice. Do not use the app in a way that distracts you while climbing.

8. Boards, sensors & health features

Features such as Bluetooth board control, session tracking, heart-rate monitoring and health sync depend on your own hardware and on third-party platforms, each with their own terms. Tracked metrics — including height, leaps, lean, time and heart rate — are estimates for general guidance only. They are not medical, fitness or training advice, and must not be used to diagnose, treat or make decisions about any health condition. Consult a qualified professional before starting or changing any training or exercise programme.

9. Third-party services & data

The Service relies on and links to third parties — including the Apple App Store and Google Play, Apple Health and Google Fit, Bluetooth hardware makers, and map, gym, crag and board-data providers. We do not control these services and are not responsible for them. Board and location data are sourced from their respective providers and used under their terms, with attribution where required. Your use of any third-party service is governed by that third party’s terms.

10. Intellectual property

The Service and everything in it other than your Content — including the Sendit name, logo, software, design, text and graphics — is owned by or licensed to Remiam Limited and is protected by intellectual-property laws. Except for the licence in section 4, nothing in these Terms transfers any such rights to you.

11. Fees & paid features

Sendit is currently free to download and use. We may introduce optional paid features or subscriptions in future; if we do, the applicable pricing and terms will be shown to you before you purchase, and any purchases made through the Apple App Store or Google Play are also subject to those stores’ terms, including their billing, renewal and refund policies.

12. Disclaimers of warranties

The Service is provided “as is” and “as available”, without warranties of any kind, whether express or implied, to the fullest extent permitted by law. We do not warrant that the Service will be uninterrupted, error-free, secure, or that any information in it is accurate or complete. Nothing in these Terms excludes or limits any rights you have as a consumer that cannot be excluded under applicable law.

13. Limitation of liability

To the fullest extent permitted by law, Remiam Limited will not be liable for any indirect, incidental, special or consequential loss, or for any loss of profits, data, goodwill, or for any personal injury or death except to the extent it is caused by our negligence, arising out of or in connection with your use of, or inability to use, the Service or your climbing.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under applicable law.

14. Indemnity

You agree to indemnify and hold harmless Remiam Limited and its officers, employees and agents from any claims, damages, losses and expenses (including reasonable legal fees) arising out of your Content, your use of the Service, or your breach of these Terms or of any applicable law or third-party right.

15. Suspension & termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your access — with or without notice — if you breach these Terms, if required by law, or to protect the Service or its users. On termination, the licence granted to you ends; sections that by their nature should survive (including content licences you have granted, intellectual property, disclaimers, liability, indemnity and governing law) will continue to apply.

16. Changes to the Service and these Terms

We may change, suspend or discontinue any part of the Service, and we may update these Terms from time to time. When we make material changes, we’ll update the “last updated” date above and, where appropriate, give you more prominent notice. Your continued use of the Service after changes take effect means you accept the updated Terms.

17. Governing law & jurisdiction

These Terms and any dispute arising out of or in connection with them are governed by the laws of England and Wales. The courts of England and Wales will have non-exclusive jurisdiction, although if you are a consumer you may also be entitled to bring proceedings in the courts of the part of the UK in which you live.

18. General

  • Entire agreement. These Terms and the Privacy policy are the entire agreement between you and us regarding the Service.
  • Severability. If any provision is found unenforceable, the rest remains in effect.
  • No waiver. Our failure to enforce a provision is not a waiver of it.
  • Assignment. You may not assign these Terms; we may assign them as part of a merger, acquisition or reorganisation.
  • Force majeure. We are not liable for failures caused by events beyond our reasonable control.

19. Contact

Questions about these Terms? Contact us at:

Remiam Limited (company no. 10829191)
Registered in England and Wales
[email protected]